Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
What is the standard delivery timeframe for orders?
We offer standard delivery within 3-5 working days. For those requiring a faster service, next-day delivery is available on orders placed before 2pm Monday through Thursday.
How do I return an item for a refund or exchange?
We offer a 28-day return policy. Items must be returned in their original condition with all tags attached. You can initiate your return through our online portal to receive a pre-paid shipping label.
Are Holland Cooper products true to size?
Our garments are designed to provide a tailored, flattering fit. We recommend referring to the specific size guide located on each product page to ensure the perfect fit for your silhouette.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. International shipping costs and delivery times vary by location and will be calculated at the checkout stage.
How should I care for my Holland Cooper investments?
To maintain the longevity of your pieces, we recommend following the specific care instructions on the internal label. Many of our wool and tweed items are dry clean only to preserve their structure and finish.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options via Klarna and PayPal.